A recent MIT Technology Review Insights reports on a survey of 301 business and technology leaders around their use and future planned us of Artificial Intelligence. The survey confirms that the deployment of AI is increasing, not only in large companies but also in SMEs. It also points to the emergence of what is known as edge comput9ing, using a variety of devices closer to the applied use than cloud computing allows and capable of near real time processing.
38% report of those surveyed report their AI investment plans are unchanged as a result of the pandemic, and 32% indicate the crisis has accelerated their plans. The percentages of unchanged and revved-up AI plans are greater at organizations that had an AI strategy already in place.
AI is not a new addition to the corporate technology arsenal: 62% of survey respondents are using AI technologies. Respondents from larger organizations (those with more than $500 million in annual revenue) have, at nearly 80%, higher deployment rates. Small organizations (with less than $5 million in revenue) are at 58%, slightly below the average.
Cloud-based AI also allows organizations to operate in an ecosystem of collaborators that includes application developers, analytics companies, and customers themselves.
But while the cloud provides significant AI-fueled advantages for organizations, an increasing number of applications have to make use of the infrastructural capabilities of the “edge,” the intermediary computing layer between the cloud and the devices that need computational power.
Asked to rank the opportunities that AI provides them, respondents identify AI-enabled insight as the most important (see Figure 2). Real-time decision-making is the biggest opportunity, regardless of an organization’s size: AI’s use in fast, effective decision-making is the top-ranked priority for large and small organizations.
For small ones, though, it is tied to the need to use AI as a competitive differentiator.
Again, the need for real-time data or predictive tools is a requirement that could drive demand for edge-based AI resources.
Survey respondents indicate that AI is being used to enhance current and future performance and operational efficiencies: research and development is, by a large margin, the most common current use for AI, used by 53% of respondents, integrating AI-based analytics into their product and service development processes. Anomaly detection and cybersecurity are the next-most-deployed AI applications.
Large organizations have additional priorities: 54% report heavy use of robotic process automation to streamline business processes traditionally done by humans, and 41% use AI in sales and business forecasting. For organizations with AI strategies, 40% rely on robotic process automation, and 42% use AI to estimate future sales.